• 2815 N. Austin Ave. | Georgetown, TX 78626

  • (512) 686-2780


Commonly Asked Questions

Q: Would my pet be better off boarding at my vet’s office?

A: If your pet is sick or in need of specialized medical care, then perhaps your vet would be the better choice. But if your pet is healthy, why board in a hospital environment with little to no exercise? We provide your pet with climate controlled indoor runs, supervised playtime, and lots of attention. Doesn’t your pet deserve a vacation, too?

Q. Would my pet be better off staying home with a pet-sitter?

A. Dogs are pack-animals by nature and prefer to be with people and other animals rather than left home alone. If your dog suffers from separation anxiety, the best antidote is to keep him or her active and in the company of others by offering mental and physical stimulation such as playtime and interaction with our Staff.

Q. Do you have staff 24-hours?

A. We do not have Staff on-site 24/hours a day. We believe that pets sleep better at night when everything is dark, peaceful and quiet. We do however, have security systems and closed circuit video monitoring systems in place as added security.

Q. What about my pet’s special diet?

A. We serve a quality kibble if you forget yours, but we encourage you to bring your pet’s food from home. We even have microwaves and refrigerators to accommodate very special appetite needs.

Q. Will my pet be left alone the entire time?

A. Group playtime is an excellent way to socialize your pet with others, and pets that go out and exercise while boarding are known to rest better, eat better and sleep better at night. Each newcomer is given a temperament test to assess which group he or she will be best suited for. Most groups are divided by small and large sized dogs, but occasionally we come across a smaller dog who gets along much better with the larger sized group.

Q. My pet is never around other dogs. Should I even try Group Play?

A. Don’t forget, dogs are pack animals by nature. Although they are frequently protective of their home environment and their owners, once in a group atmosphere, almost all dogs enjoy playtime. If for some reason your pet is not enjoying the group, whether it be because of aggressive behavior or simply not having fun, your pet will be switched to private play. Group playtime is so much fun, your pet may surprise you.

Q. My pet is an indoor pet. Do I really need to apply flea & tick prevention?

A. Always protect your pet from fleas and ticks when boarding. All of our buildings, as well as our play yards, are on a strict schedule for pest control. But if another pet comes into the facility with a flea or tick, you want to know that your pet is protected.

Q. Why is there a fee for late departure?

A. Much like a human hotel, we need time to thoroughly clean and prepare the pet lodging for incoming guests. Unlike a human hotel, your pet requires our care and attention for any walk, feeding, or playtime and cannot simply wait in the lobby for you to arrive. Therefore, late departures receive additional services.

Q. Do you have a veterinarian on staff?

A. Our staff is trained to monitor your pet’s health and well-being, and to administer first-aid treatment while in our care, but we are not a veterinarian hospital. Should the situation arise that we feel your pet requires medical attention, we will contact you or your emergency contact to coordinate veterinarian services with your pet’s own provider. Also, we are within close proximity of multiple animal hospitals in case of an emergency.

Q. My pet is on medication. Is that a problem?

A. Ponderosa Pet Resort is always prepared to administer medications during your pet’s stay. Always provide detailed instructions and let us know specifically what condition the medications are for. Remember, your pet may not eat according to his or her regular schedule, and sometimes food gets spilled over in a run. So, let us administer any necessary medications to be certain they have been taken rather than adding them to your pet’s prepackaged food.